INHALT

Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)

DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 21 May 2013
on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC
(Directive on consumer ADR)
CHAPTER I
GENERAL PROVISIONS
Article 1
Subject matter
Article 2
Scope
Article 3
Relationship with other Union legal acts
Article 4
Definitions
CHAPTER II
ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES
Article 5
Access to ADR entities and ADR procedures
Article 6
Expertise, independence and impartiality
Article 7
Transparency
Article 8
Effectiveness
Article 9
Fairness
Article 10
Liberty
Article 11
Legality
Article 12
Effect of ADR procedures on limitation and prescription periods
CHAPTER III
INFORMATION AND COOPERATION
Article 13
Consumer information by traders
Article 14
Assistance for consumers
Article 15
General information
Article 16
Cooperation and exchanges of experience between ADR entities
Article 17
Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
CHAPTER IV
THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION
Article 18
Designation of competent authorities
Article 19
Information to be notified to competent authorities by dispute resolution entities
Article 20
Role of the competent authorities and of the Commission
CHAPTER V
FINAL PROVISIONS
Article 21
Penalties
Article 22
Amendment to Regulation (EC) No 2006/2004
Article 23
Amendment to Directive 2009/22/EC
Article 24
Communication
Article 25
Transposition
Article 26
Report
Article 27
Entry into force
Article 28
Addressees