14 CFR Part 382
PART 382—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL
- PART 382—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL
- Chapter II—Office of the Secretary, Department of Transportation (Aviation Proceedings) › Subchapter D—Special Regulations
- Subpart A—General Provisions
- § 382.1 What is the purpose of this part?
- § 382.3 What do the terms in this rule mean?
- § 382.5 When are U.S. and foreign carriers required to begin complying with the provisions of this part?
- § 382.7 To whom do the provisions of this part apply?
- § 382.9 What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part?
- § 382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
- Subpart B—Nondiscrimination and Access to Services and Information
- § 382.11 What is the general nondiscrimination requirement of this part?
- § 382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
- § 382.15 Do carriers have to make sure that contractors comply with the requirements of this Part?
- § 382.17 May carriers limit the number of passengers with a disability on a flight?
- § 382.19 May carriers refuse to provide transportation on the basis of disability?
- § 382.21 May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
- § 382.23 May carriers require a passenger with a disability to provide a medical certificate?
- § 382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
- § 382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
- § 382.29 May a carrier require a passenger with a disability to travel with a safety assistant?
- § 382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
- § 382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
- § 382.35 May carriers require passengers with a disability to sign waivers or releases?
- Subpart C—Information for Passengers
- § 382.41 What flight-related information must carriers provide to qualified individuals with a disability?
- § 382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
- § 382.45 Must carriers make copies of this Part available to passengers?
- Subpart D—Accessibility of Airport Facilities
- § 382.51 What requirements must carriers meet concerning the accessibility of airport facilities?
- § 382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
- § 382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
- § 382.57 What accessibility requirements apply to automated airport kiosks?
- Subpart E—Accessibility of Aircraft and Service Animals on Aircraft
- § 382.61 What are the requirements for movable aisle armrests?
- § 382.63 What are the requirements for accessible lavatories?
- § 382.64 What are the requirements for large accessible lavatories on single-aisle aircraft?
- § 382.65 What are the requirements concerning on-board wheelchairs?
- § 382.67 What is the requirement for priority space in the cabin to store passengers' wheelchairs?
- § 382.69 What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing?
- § 382.71 What other aircraft accessibility requirements apply to carriers?
- § 382.72 Must carriers allow a service animal to accompany a passenger with a disability?
- § 382.73 How do carriers determine if an animal is a service animal that must be accepted for transport? May a carrier require that a service animal be under the control of the service animal user or handler?
- § 382.74 How many service animals must a carrier transport in the cabin of aircraft?
- § 382.75 May a carrier require documentation from passengers with disabilities seeking to travel with a service animal?
- § 382.76 May a carrier require a service animal user to check-in physically at the airport?
- § 382.77 May carriers restrict the location and placement of service animals on aircraft?
- § 382.78 May carriers charge individuals with disabilities for the damage their service animal causes?
- § 382.79 Under what other circumstances may carriers refuse to provide transportation to a service animal traveling with a passenger with a disability?
- § 382.80 May carriers impose additional restrictions on the transport of service animals?
- Subpart F—Seating Accommodations
- § 382.81 For which passengers must carriers make seating accommodations?
- § 382.83 Through what mechanisms do carriers make seating accommodations?
- § 382.85 What seating accommodations must carriers make to passengers in circumstances not covered by § 382.81 (a) through (d)?
- § 382.87 What other requirements pertain to seating for passengers with a disability?
- Subpart G—Boarding, Deplaning, and Connecting Assistance
- § 382.89 How timely must the service required under this Subpart be provided by carriers to passengers with disabilities?
- § 382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
- § 382.93 Must carriers offer preboarding to passengers with a disability?
- § 382.95 What are carriers' general obligations with respect to boarding and deplaning assistance?
- § 382.97 To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply?
- § 382.99 What agreements must carriers have with the airports they serve?
- § 382.101 What other boarding and deplaning assistance must carriers provide?
- § 382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
- § 382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
- Subpart H—Services on Aircraft
- § 382.111 What services must carriers provide to passengers with a disability on board the aircraft?
- § 382.113 What services are carriers not required to provide to passengers with a disability on board the aircraft?
- § 382.115 What requirements apply to on-board safety briefings?
- § 382.119 What information must carriers give individuals with vision or hearing impairment on aircraft?
- Subpart I—Stowage of Wheelchairs, Other Mobility Aids, and Other Assistive Devices
- § 382.121 What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
- § 382.123 What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
- § 382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
- § 382.127 What procedures apply to stowage of battery-powered mobility aids?
- § 382.129 What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
- § 382.130 What are the handling requirements for wheelchairs, scooters, other mobility aids, and other assistive devices and what obligations apply when wheelchairs or other assistive devices are mishandled?
- § 382.131 Do baggage liability limits apply to mobility aids and other assistive devices?
- § 382.132 What requirements apply when a passenger who uses a wheelchair or scooter cannot purchase a certain flight because his or her wheelchair or scooter will not fit in the cabin or cargo compartment of the aircraft for that flight?
- § 382.133 What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight?
- Subpart J—Training and Administrative Provisions
- § 382.141 What training are carriers required to provide for their personnel (i.e., employees and contractors)?
- § 382.143 When must carriers complete training for their personnel?
- § 382.145 What records concerning training must carriers retain?
- Subpart K—Complaints and Enforcement Procedures
- § 382.151 What are the requirements for providing Complaints Resolution Officials?
- § 382.153 What actions do CROs take on complaints?
- § 382.155 How must carriers respond to written complaints?
- § 382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
- § 382.159 How are complaints filed with DOT?
- Appendix A to Part 382—Report of Disability-Related Complaint Data
- Appendix B to Part 382—Cross-Reference Table
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